LupinServe
See where service demand is building
Map-based visibility helps teams identify clusters, understand affected areas and coordinate location-aware response.
Utilities
Connect customer demand, field response and revenue operations.
Lupin helps utilities and connected-service providers manage service requests, location-aware cases, billing operations, records, workforce accountability and distributed assets.
The ecosystem creates traceability from the customer issue or account event through assignment, resolution, evidence and reporting.
Service and revenue operations
A clearer operational view across customers, teams and infrastructure.
Use focused Lupin products to strengthen the processes around service delivery, recurring billing and operational accountability.
Customer service requests
Capture complaints and service events, route them to the right team, manage SLAs and communicate status.
Location-aware operations
Plot requests and incidents geographically to support prioritisation, dispatch and trend analysis.
Billing and accounts
Manage customers, service plans, recurring charges, invoicing, collections and revenue reporting.
Operational records
Govern customer correspondence, technical documents, reports, contracts and supporting evidence.
Infrastructure assets
Maintain registers, locations, custodians, condition, verification and service history for operational assets.
Workforce accountability
Connect roles, goals, performance evidence, reviews, learning and professional requirements.
Inside the Lupin ecosystem
Service demand becomes visible, assignable and measurable.
These LupinServe screens show the operational layer that connects reported issues to teams, locations, service levels and management insight.
LupinServe
Manage the operational queue
Requests remain visible by category, priority, ownership, location, status and service deadline.
LupinServe
Measure delivery performance
Operational reports reveal volumes, trends, backlogs and service-level performance for management action.
Connected operations
Trace every service event to a resolved outcome.
Customer and operational events move through a consistent response cycle while management retains visibility at every stage.
CaptureLocateAssignResolveReport
Designed for
Service providers managing distributed customers and operations.
- Water utilities
- Electricity distributors
- Internet service providers
- Municipal utilities
- Service operators
- Field-service teams
Lupin products
Technology across service, revenue and operations.
LupinServe leads service operations while LycanBill, LupinScript, LupinAsset and LupinHCM support the surrounding operating model.
LupinServe
Requests, cases, location, assignment, SLAs and reporting
Explore product →LycanBill
Customers, plans, recurring billing, collections and revenue
Explore product →LupinAsset
Infrastructure and equipment registers, verification and lifecycle
Explore product →LupinScript
Operational records, workflows, contracts and governance
Explore product →LupinHCM
Field-team performance, learning and workforce governance
Explore product →Map the journey from service event to resolution.
Start with one service area, define the intake channels, routing rules, field responsibilities, service levels and management measures required.