LupinScript
Insurance claims OCR and document processing
LupinScript can capture, classify and extract information from claim documents before routing the evidence to authorised insurance teams for review.
Actual LupinScript interface. Sample configuration shown for product illustration.
The operating outcome
Reduce manual document handling and give claims teams a structured, traceable intake process.
Omnichannel documents
Bring submitted claim documents into a controlled intake queue.
OCR extraction
Extract agreed fields from forms and supporting evidence.
Classification
Identify and organise document types within the claim package.
Validation
Route unclear or incomplete information for human checking.
Claims integration
Pass verified information to the existing claims environment through agreed interfaces.
Governed evidence
Retain documents, access history and workflow decisions.
How the workflow fits together
A clear path from intake to accountable outcome.
Receive
Capture claim forms and supporting documents.
Understand
Classify documents and extract agreed fields.
Validate
Review confidence, completeness and exceptions.
Route
Send verified information to claims teams or systems.
Buyer questions
What organisations ask before discovery.
The answers below describe verified platform direction. Final architecture, integrations and implementation scope are confirmed against your environment.
Does LupinScript decide whether a claim should be paid?
No. LupinScript supports document processing and evidence workflow. Claims adjudication, fraud decisions and payment authority remain with the insurer's approved processes unless separately scoped.
Which claim documents can be processed?
Document types and extraction fields are agreed during discovery and tested against representative, approved samples.
What happens when OCR is uncertain?
Low-confidence fields and incomplete submissions should be routed for human validation rather than automatically accepted.
Can it integrate with claims administration?
Integration depends on the systems, interfaces and data available in your environment. Discovery confirms the required mappings, security controls and ownership before implementation.
Related solutions
Continue shaping the operating picture.
Talk to the Lupin team
Bring us the process you need to improve.
We’ll map the people, information, systems and controls involved, then shape the right Lupin solution around them.